CORTE MADERA, Calif. -- RH (NYSE: RH) announced the promotion of Sandy Pilon to Chief Customer Experience & Values Officer.
In her new role, Sandy will lead the Company’s Gallery, Hospitality, Interior Design, Trade, Contract, Delight, People and Optimization teams across every touchpoint of the RH Brand globally.
Sandy has been a member of Team RH for 18 years and has held key leadership positions across the organization, including Field Leader of our Northern and Southern California Galleries, Senior Vice President of Delight and Customer Service Operations, and most recently served as the Company’s Chief People Officer.
Gary Friedman, RH Chairman and Chief Executive Officer, commented, “Over the past 18 years Sandy has been an important partner and leader of RH’s transformation into the leading luxury home brand in the world. Her exceptional leadership and passionate advocacy of our Values and Beliefs give me great confidence in Sandy’s ability to build and lead a team capable of building one of the most admired brands in the world.”
Sandy said, “I am deeply grateful for the trust Gary and our leadership team have placed in me. Having spent the last 18 years growing alongside this extraordinary organization, it is an incredible honor to step into this role. I believe the greatest luxury we can offer is an exceptional experience—one that reflects our values in every interaction, inspires our people to do their life's best work, and creates lasting relationships with teams and customers around the world. I couldn't be more excited for what we will build.”